We recognize that information regarding coronavirus (COVID-19) is fluid, but we wanted to reach out to you to share how Impact Fire is working to minimize the spread of COVID-19.
Impact Fire’s leadership team is closely monitoring around-the-clock updates from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and local health officials to stay informed on the latest news and guidance from the leading experts. We have also created a task force of key leadership that meets daily to review the latest updates and ensure we’re taking appropriate measures for both you and our
employees.
We understand that fire protection and life safety are essential services and we are prepared to continue providing our services even while changing our work processes to accommodate a pandemic response. We also wanted to share what we are doing or have done to be able to maintain our services while prioritizing the health and safety of our collective community.
- Impact Fire is known for its customer-oriented approach and that core value will be a constant. With that in mind, we have asked our technicians not to shake your hand when they arrive. This is out of an abundance of caution for you, as well as our technicians during this unprecedented time. By maintaining distance, we’re doing what we to keep everyone safer.
- We have communicated the CDC’s recommendations regarding good hygiene practices to all our employees and to our technicians regarding on site procedures, including the wearing PPE and wiping down of equipment
- Our employees have been asked to stay home if they are sick. If you see a technician wearing a mask or face covering, that does not mean they are sick, we have provided these per CDC recommendations for both prevention and peace of mind. Field technicians are completing a daily safety and health checklist prior to starting their workday as well as following CDC guidance when entering a customer location, working on equipment, operating a service vehicle, and upon arriving home.
- By the same measure, if someone in your workplace is unwell, please keep us apprised, so that our technicians can avoid direct contact.
- We have limited all travel of our employees unless approved by our leadership team and none of our employees have been to a Level 3 country within the last 14 days.
- We have transitioned 90%+ of our back-office employees both at Impact Fire and our sister company, Academy Fire, to a tele-working model. Over the last several years, we have invested in systems and tools that enable us to collaborate and support you regardless of where our employees are working. We have systems and procedures in place to ensure we can do our job and keep customers safe and comfortable, while minimizing exposure to any health risks for you and our employees.
- We have also stopped attendance for the time-being at tradeshows and large social gatherings of our employees to reduce potential contact and spread of COVID-19.
- Impact Fire professionals are responding as promptly as ever to service calls. We’re ready to help with everything from routine maintenance and repairs to providing emergency support for your facility. Among other things, our investments in technology over the past few years allow us to do so increasingly without engaging you directly.
We know every facility is unique. Please let us know of any requests or requirements when setting up your service call, so we can respond accordingly.
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